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We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances. We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit one of our stores or use standard drop-off points—whether due to disability, neurodivergence, or other accessibility challenges, please contact our customer care team on 0161 3937055. Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements. Alternatively please contact us at Customer Care team and provide the details of the issue so that we can help to find the best solution.