How can we help?Find the right answer
Order & Delivery
Returns & Refunds
Frequently Asked Questions
- Go to www.jdsports.co.uk/track-my-order/, enter your order no. and the email address that you have used to place the order or your postcode.
- Check the tracking link we sent in your despatch email to view the latest tracking information.
- Please note Click and Collect orders cannot be tracked through this service.
- Sign into your JD account www.jdsports.co.uk/myaccount/dashboard/ and check your order history or simply use the track my order link to see the latest update of your home delivery.
All orders can be returned within 14 days of purchase for free to one of our stores.
When you head into Store please take your dispatch note and the goods you want to return, the team will be happy to assist and get your refund/exchange processed as soon as possible.
- If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.
- If you've paid using a credit or debit card, a refund/exchange will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.
- If you've paid using PayPal, Android Pay or Apple Pay, we'll send your order back to our distribution centre, as soon as we’ve received your order we will return the money to your account.
You can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.
JD Internet Returns
Michael Faraday Avenue
Alternatively, a courier collection can be arranged from your home using myHermes (£2.50). To do this please visit www.myHermes.co.uk to arrange the collection details.
Once we have received your order, we will process your refund or exchange within a few working days. Please check your email inbox as we’ll provide you with updates about the status of your return/exchange.
Standard home deliveries are usually made within 2 - 3 days of your order being placed.
Next Day deliveries will be made the next day if your order has been placed before 9pm. Please note the exact delivery time can vary depending on the service selected at checkout.
Click and Collect orders will be ready for collection from your nominated store within 48 hours of you receiving a despatch email.
Currently, it is not possible to use your Gift Card as a payment method online.
Gift Cards are valid for twelve months from date of purchase. The Gift Card will expire and any remaining balance will reduce to nil if it is not used within a 12 month period.
Upon receipt of you goods It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact our Customer Service team who will be happy to look in to this.
To check if your local store has an item in stock then please contact your local store via the store locator.
International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.
If you want your order to arrive sooner, then we offer an Express Delivery Service.
We go global and deliver to 197 countries. Click here to find out more about locations we deliver to, pricing and delivery times.
Deliveries will be shipped via DPD, DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
We have additional product lines available for delivery direct from our brand partners, so we can do our best to get the size you want. The products are shipped and sold directly by the JD brand partner to you. This is only available for standard delivery and must be returned directly to the supplier using the free returns label provided. Please note that orders fulfilled by our brand partners are only available using standard delivery and are not included as part of JDX Unlimited Delivery membership.
Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.
Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.
To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.
If an item arrives damaged or faulty then please contact our Customer Service team who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.
Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.
If you have any questions regarding Klarna, please see our full FAQ here
PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases.
What credit offers are available?
If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments. [Merchant] instalment purchases qualify for [0% or 14.9% p.a.] for the length of the selected instalment plan.
With instalment offers from PayPal Credit you get:• Regular monthly payments – you pay the same amount each month to help you plan better
• A credit limit linked with your PayPal account that makes it easier to buy everything you need
How do I apply?
Applying for PayPal Credit is easy. Just click on the PayPal Credit button on our checkout page. A selection of instalment offers will be displayed, enabling you to spread the cost of your purchase across a number of payments.
The application form takes minutes to complete. PayPal will then run a credit check and, if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.
You can use the credit limit granted to pay for today's purchase and future purchases at thousands of online stores where PayPal is accepted, up to your credit limit.
Do I need to reapply if I already have PayPal Credit?
If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit. Just select one of available instalment offers and check out with PayPal Credit.
Do I need to have a PayPal account?
Yes, however if you don’t have a PayPal account, you can create one as part of the PayPal Credit application.
Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept PayPal’s User Agreement.
I do not see PayPal Credit as a payment option?
For PayPal Credit to show as a payment option, you will need to ensure that the items in your basket are eligible for PayPal Credit and that you have a minimum spend of £X within your basket.
What do I do if I am unsuccessful in applying for PayPal Credit?
If you have been declined for PayPal Credit, PayPal will send you more information about why your application was unsuccessful. You can still use PayPal to complete your purchase.
What happens if I want to return the item I bought using my PayPal Credit?
Just return your purchase as normal and the money will be refunded to your PayPal Credit account.
What is the cost of PayPal Credit outside of instalment offers?
The Representative Example below shows the typical costs of using a PayPal Credit limit, not including instalments or other offers.
Purchase rate 17.9% p.a. (variable)
Representative 17.9% APR (variable)
Assumed Credit Limit £1,200
Place your order online by selecting the 'Click & Collect' option at checkout. Choose the Post Office branch that you wish your order to be delivered to by searching by postcode.
Once you have chosen your collection Post Office branch of choice, you will be given the option to enter who will collect your order. Here you can either enter your details or you can nominate someone to collect the order for you. Please note you can only nominate someone else to collect your order when placing your order and the person collecting from the Post Office must have ID that matches customer / address on the parcel delivery label.
When your order is ready for collection Royal Mail will send you an email and SMS message informing you that your order is ready for collection.
Please bring the following items with you:
- Proof of purchase - a copy of your confirmation email, sales receipt or text message.
- Your payment card - for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport of driving licence only)
If you selected the option for someone else to collect the goods on your behalf, they must present your proof of purchase, as well a photo ID that matches the name on the delivery label (passport or photo driving licence only).
Your order will be held at your selected branch for 18 days. We will send you a reminder by email after 4 days. If you haven’t collected your order after 18 days have passed, your order will be sent to our Returns Department and you will be refunded