How can we help?Find the right answer
We are fully committed to ensuring the safety of our customers and colleagues as we begin to open our UK stores. Lessons learned from opening our stores in Europe will be applied and we will be continually reviewing the measures we have in place to reflect the changing situation.
We will implement comprehensive safety and social distancing measures to keep you and our colleagues safe in store.
These will include:
- Managing the total number of customers in the store at any given time, ensuring that we keep within the maximum number established for each store. This will enable you to comfortably follow the social distancing measures we have implemented.
- A colleague at the entrance of every store to manage access and also answer any questions you may have about the measures we have put in place.
- Clear signs at the entrance and around the store asking you to keep two metres apart.
- Hand sanitiser at the store entrance and outside our customer lifts and escalators
- Providing face coverings for any of our customers should they want one.
- Protective screens at our cash desks.
- Regular cleaning of cash desks, footwear benches and other busy areas.
To check the latest vacancies please navigate to the relevant page as listed below.
For Retail positions go to – careers.jdsports.co.uk
For Head Office positions go to – careers.jdplc.com
We will make it as easy as possible for you to contact us however you’d like to do it; phone, email, Twitter, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing so we can improve the way we help you. We will look to respond as soon as possible.
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.
Email us at firstname.lastname@example.org
Telephone us at 0161 393 7055
JD Sports Customer Care Department
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our
If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review:
If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. The following link will take you to the Retail Ombudsman’s website:
You can contact us by phone, email or social media. Just visit our customer contact page here
If you want to contact Head Office for PR & Marketing opportunities, then please navigate to the 'Contact Us' page.
We now use 100% recycled material for our online packaging. By choosing to use recycled plastic material (avoiding virgin material), the 2019/20 equivalent embodied carbon saving was 339t co2e*. The equivalent co2 saved is 2,950,435 km travelled by plane, or 73 flights around the world.
We'd love to hear from you. Whatever you want to say, let the JD Team know about your online experience by clicking here
We created a quality plastic drawstring bag for our consumers which, with an over the shoulder cord, is designed perfectly to carry anything from P.E. kits, to a change of clothes, to shopping. Our JD drawstring bag is classified as a ‘bag for life’, but we still apply the carrier bag levy fee to this bag, with all proceeds going to The JD Foundation. Find out more about The JD Foundation here
How did you get on in store? Let us know how things went - give the JD Team some feedback about your store experience by clicking here
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