We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know. **What you can expect from us**\ We will make it as easy as possible for you to contact us however you’d like to do it; phone, email or even write to us it’s up to you.\ Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name. We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us with confidentiality and respect for your privacy.\ \ **How you can help us**\ Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing so we can improve the way we help you. We will look to respond as soon as possible.\ \ **How to complain if something goes wrong**\ \ Complaint Handling and Feedback\ Step 1: Contact Us\ In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase and experience. The Store Management can help find a resolution to your instore query.\ \ If your complaint does not relate to an instore query or you are not in agreement with the decision made by the store please contact us using one of the below options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.\ \ Complete our email webform [https://www.jdsports.co.uk/customer-service/contact/](https://www.jdsports.co.uk/customer-service/contact/)\ Telephone us by calling 0161 393 7055\ By Post:\ JD Sports Customer Care Department\ Hollinsbrook Way\ Pilsworth\ Bury\ BL9 8RR\ \ Step 2: Escalating your complaint\ If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team - customerchampions@jdplc.com