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Frequently Asked Questions
We are fully committed to ensuring the safety of our customers and colleagues as we begin to open our UK stores. Lessons learned from opening our stores in Europe will be applied and we will be continually reviewing the measures we have in place to reflect the changing situation.
We will implement comprehensive safety and social distancing measures to keep you and our colleagues safe in store.
These will include:
- Managing the total number of customers in the store at any given time, ensuring that we keep within the maximum number established for each store. This will enable you to comfortably follow the social distancing measures we have implemented.
- A colleague at the entrance of every store to manage access and also answer any questions you may have about the measures we have put in place.
- Clear signs at the entrance and around the store asking you to keep two metres apart.
- Hand sanitiser at the store entrance and outside our customer lifts and escalators
- Providing face coverings for any of our customers should they want one.
- Protective screens at our cash desks.
- Regular cleaning of cash desks, footwear benches and other busy areas.
Order before 5pm on Friday 2nd April and select Express 2 Day Delivery to get it in time for Easter.
Order before 12pm on Saturday 3rd April and select Next Day Delivery to get it in time for Easter.
Please go to our delivery page and select your Country from the drop down list on this page.
Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information,however please note Click and Collect orders cannot be tracked through this service.
If you want to return your order to us there are lots of ways to do it. Please note store purchases must be returned to our stores.
Pop down to one of our stores nationwide, take your despatch note and the goods you want to return within 14 days, and the store team will be happy to offer you a refund or exchange. We can refund any payment method at the till!
Collect From Store orders delivered to alternative collection point cannot be returned in that store.
Or visit our Returns portal and choose one of our carriers. Remember to put your despatch note in the parcel.
Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact.
Please note, orders purchased on the UK site cannot be returned or exchanged to any of our stores outside the UK.
We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.
WE BELIEVE THAT THE SMART BALANCE WHEEL MAY NOT MEET THE UK STANDARDS AND MAY CAUSE A SERIOUS SAFETY RISK. WE ARE THEREFORE URGING CUSTOMERS NOT TO USE THE PRODUCT AND RETURN IT WITH MAINS PLUG AND CHARGER TO THEIR NEAREST JD STORE WITH PROOF OF PURCHASE AND A FULL REFUND WILL BE GIVEN. WE TAKE THE QUALITY AND SAFETY OF OUR PRODUCTS EXTREMELY SERIOUSLY AND APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE. ANY CUSTOMER QUERIES PLEASE TELEPHONE 0161 393 7055
PRODUCT RECALL NOTICE
We believe that the PINK SODA – HEART ZIP THROUGH HOOD may have a print issue. The print wears off after washing therefore please return any faulty washed garments to store for a full refund. Please note this notice only applies to certain batches produced and only washed garments where this issue is apparent will be refunded. We take the quality of our products extremely seriously and apologise for any inconvenience this may cause.
During busy periods confirmation emails may take a little longer than expected but please be assured we are working on your order!
Standard delivery is a home delivery which is usually made within 5-7 days of your order being placed.
UK standard delivery is £3.99 - or free over £70.
We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to select International delivery.
Please note, these charges may vary from time to time with promotional activity.
We have split your order so that we can get it out to you faster. To see how your order is progressing simply click Here and enter your order number from your confirmation email
Standard home deliveries are usually made within 5 - 7 working days of your order being placed.
Express 48 hour delivery - Need it quick? order now & choose 'Express 2 Day Delivery' to get your order within 2 days. Orders placed after 9pm each day will be 2 days from the next day! Select Express 2 Day Delivery at checkout. - THIS SERVICE IS TEMPORARILY UNAVAILABLE
Next Day deliveries will be made the next day if your order has been placed before 9pm for next day delivery and midnight for next day evening delivery. Please note the exact delivery time can vary depending on the service selected at checkout. - THIS SERVICE IS TEMPORARILY UNAVAILABLE
Click and Collect orders will be ready for collection from your nominated store within 3 - 7 working days. - THIS SERVICE IS TEMPORARILY UNAVAILABLE
Check out our delivery page HERE to find out more.
If your order has not arrived by the estimated delivery date then please check with your neighbours to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch.
Before contacting us please check the tracking link we sent in your despatch email to view up-to-date tracking information.
If you still can't find your parcel or want an update on your order, then please contact our Customer Care team. quoting your order number.
Yes! You can use both eGift cards and Ultimate gift cards online.
Gift Cards are valid for twelve months from date of purchase. The Gift Card will expire and any remaining balance will reduce to nil if it is not used within a 12 month period.
You can contact us by phone, email or social media. Just visit our customer contact page here
All of our UK stores are now closed. Shop here online with us 24/7. Thank you for your patience and we can't wait to see you back in your local JD soon.
To check if your local store has an item in stock then please contact your local store via the store locator.
If you want to send something to someone as a gift then you can use their address as the delivery adddress when you place your order.
We dont offer a gift wrapping service so the goods will arrive just like a normal order. We do display the prices of the items on the delivery note & we can only discuss the order with the person who placed the order.
Our guaranteed Pre-Christmas delivery date has now passed. All our stores are open!
It may be worth reviewing the manufacturer’s website for information on the construction and maintenance of your bike. Some even offer video tutorials so you can see how to take care of your bike. Whilst some may believe there is a problem, a simple turn of a screw or adjustment of a cable can make all the difference. It’s important to remember that a bike is a vehicle and as such should be maintained at regular intervals.
Go Outdoors stores have trained bike mechanics who can help get your bike up and running again. If you can’t access a Go Outdoors store, please contact Customer Care via the online form HERE so we can review the options available to you.
International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.
If you want your order to arrive sooner, then we offer an Express Delivery Service.
We go global and deliver to 197 countries. Click here to find out more about locations we deliver to, pricing and delivery times.
PLEASE NOTE Currently there may be delays due to Brexit but we are working hard with our carriers to get our orders out.
Bikes are supplied by Go Outdoors. If you’ve changed your mind, you’ll need to return your bike to Go Outdoors. Ensure that your bike is fully packaged up, preferably in the same way it was delivered. The returns details will be on the despatch note that came with your bike. Please ensure that you include details of your order number if you are returning your bike.
You can return your bike by simply arranging a home collection through Hermes for £9.98. Just click here and select Go! Outdoors on the Hermes portal.
If you prefer to return by post the address is
JDUK Internet Returns
J.K.Philips Group Ltd
Unit 3 Goldborne Point
If there’s a problem with your bike, please contact Customer Care via the online form HERE so we can review the options available to you.
You can purchase an E Gift Card HERE
JDX Unlimited membership can be purchased for £9.99 via the JD Sports website and mobile app. Purchasing a JDX Unlimited membership gives you access to various exclusive member perks for 12 months, including unlimited free delivery on app orders, early access to product launches, sales and events and much more…
If you purchase JDX Unlimited membership via the website, you will receive free delivery on your order which contains JDX Unlimited membership, however, future purchases will need to be made via the JD Sports mobile app to claim free delivery. Simply download the JD app and login using the same account details to activate your membership and start claiming free delivery, in addition to the other JDX Unlimited exclusive benefits.
Deliveries will be shipped via DPD, DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
We have additional product lines available for delivery direct from our brand partners, so we can do our best to get the size you want. The products are shipped and sold directly by the JD brand partner to you. This is only available for standard delivery and must be returned directly. You can request a Brand Partner Returns label from customer care. Please note that orders fulfilled by our brand partners are only available using standard delivery and are not included as part of JDX Unlimited Delivery membership.
Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.
Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.
To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.
Please see our full FAQ's here
If an item arrives damaged or faulty then please contact our Customer Service team who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present. Depending on the results we will then offer a refund or exchange.
Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.