We deliver to over 175 countries
From 4th November 2018 to 6th January 2019 our refund & exchange policy will be relaxed so that refunds & exchanges will be given at any time* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.
*Please note that in the interest of customer service we are unable to process refunds or exchanges between 26th December to 28th December 2018. Please also note that we do not offer refunds on Yeezy merchandise purchased in-store at any time. This does not affect your statutory rights.
Free returns to over 300 stores
On all orders*
*Applies to JD fulfilled orders, brand fulfilled orders need to be returned directly to brand using the free returns label.
Return your order to any JD store. Please return your unwanted goods to us within 14 days or if you would like an exchange then return to us within 28 days.
Please return your order to this address:
JD Internet Returns
Kingsway Business Park
Free Returns with InPost 24/7 Lockers
- Return unwanted items any time, day or night
- It takes seconds to return with just the scan of a barcode
- No need to queue or wait for staff
- Send from over 1,000 lockers across the nation
Visit return.inpost.co.uk to find your nearest locker and print your label.
Find Your Local Store
You can also arrange a courier collection from your home using myHermes. Visit hermesparcelreturn.co.uk to arrange your collection.
Drop off your return at a time and place that suits you with Collect+. Visit collectplus.co.uk/jdsports for more details.
Return Shipping on us when you pay with PayPal
1. Opt in for \'Return Shipping on Us\' via your PayPal account - https://www.paypal.com/uk/webapps/mpp/refunded-returns
2. Place your order with JD and use PayPal as your payment method.
3. If you decide to return your items, please post your items to:
JD Internet Returns
Michael Faraday Avenue
Make sure your keep your proof of postage.
4. Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.
5. If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days. Full terms and conditions are available at: https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions
Slice it in 3.
Orders paid for by Slice it in 3 must be returned to our warehouse. Orders cannot be returned to store.
Once we have received the return an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With full returns, Klarna will refund any payments collected and cancel any future scheduled payments.
toyou at ASDA
- Return through your local toyou store in over 620 Asda stores nationwide
- Open 7 days a week, early until late
- No label or printer required! This will be provided to you in store