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How can we help?Find the right answer

Frequently Asked Questions

  1. Go to www.jdsports.co.uk/track-my-order/, enter your order no. and the email address that you have used to place the order or your postcode.
  2. Check the tracking link we sent in your despatch email to view the latest tracking information.
  3. Please note Click and Collect orders cannot be tracked through this service.
  4. Sign into your JD account www.jdsports.co.uk/myaccount/dashboard/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

All orders can be returned within 14 days of purchase for free to one of our stores.

When you head in please take your despatch note and the goods you want to return, the team will be happy to assist and get your refund/exchange processed as soon as possible.

  • If you've paid using a credit or debit card, a refund/exchange will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.
  • If you've paid using PayPal, Android Pay or Apple Pay, we'll send your order back to our distribution centre, as soon as we’ve received your order we will return the money to your account or send out an exchange.

By Post

You can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

Alternatively, a courier collection can be arranged from your home using myHermes (£2.50). To do this please visit www.myHermes.co.uk to arrange the collection details.

Once we have received your order, we will process your refund or exchange within a few working days. Please check your email inbox as we’ll provide you with updates about the status of your return/exchange.

Standard home deliveries are usually made within 3 - 5 days of your order being placed.

Next Day deliveries will be made the next day if your order has been placed before 9pm between Sunday – Friday and 8pm on Saturday. Please note the exact delivery time can vary depending on the service selected at checkout.

Click and Collect orders will be ready for collection from your nominated store within 48 hours of you receiving a despatch email.

Currently, it is not possible to use your Gift Card as a payment method online.

If your Gift Card has passed its expiry date, then please get in touch with our Customer Service team. We will arrange for you to send your expired Gift Card back to us and we will then issue a new one with the remaining balance.

It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact our Customer Service team who will be happy to look in to this.

To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.

How do I contact you?

If you want to get in touch, then please use one of the below methods.

Online Customer Care Form.

By Email
Our email address is onlinehelp@jdsports.co.uk.
Please provide the order number for a quicker resolution.

By Phone
Call us on 0161 393 7055.
Calls are charged at your standard network rate and may be recorded for training purposes.

On Twitter
Contact our dedicated Twitter Customer Care team using the Twitter handle @jdhelpteam. Ensure you include your order number in the tweet for a quicker resolution.

Live Chat
Available on our desktop website. Click the live chat button next time you visit us on desktop to chat to a Customer Service representative.

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.

If you want your order to arrive sooner, then we offer an Express Delivery Service.

We go global and deliver to 197 countries. Click here to find out more about locations we deliver to, pricing and delivery times.

  • Australia
  • Standard Delivery within 6 to 10 working days £9.99
  • Express Delivery within 5 working days £35.99
  • Republic of Ireland
  • Standard Delivery within 3 to 5 working days £3.99
  • USA
  • Standard Delivery within 10 working days £9.99
  • Express Delivery within 5 working days £24.99
  • Albania
  • Next Day Delivery, order before 3pm CET Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days £6.99
  • Express Delivery within 5 working days £30
  • Algeria
  • Next Day Delivery, order before 2pm GMT Monday - Thursday £25.99
  • Standard Delivery within 6 to 10 working days £14.99
  • American Samoa
  • Standard Delivery within 6 to 10 working days £14.99
  • Andorra
  • Next Day Delivery, order before 3pm CET Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days £6.99
  • Angola
  • Standard Delivery within 6 to 10 working days £14.99
  • Anguilla
  • Standard Delivery within 6 to 10 working days - £14.99
  • Antigua and Barbuda
  • Standard Delivery within 6 to 10 working days - £9.99
  • Armenia
  • Standard Delivery within 6 to 10 working days - £6.99
  • Aruba
  • Standard Delivery within 6 to 10 working days - £14.99
  • Austria
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 6 working days - £9.99
  • Bahamas
  • Standard Delivery within 6 to 10 working days - £9.99
  • Bahrain
  • Standard Delivery within 6 to 10 working days - £11.99
  • Bangladesh
  • Standard Delivery within 6 to 10 working days - £14.99
  • Barbados
  • Standard Delivery within 6 to 10 working days - £9.99
  • Belgium
  • Standard Delivery within 5 working days - £6.99
  • Belize
  • Standard Delivery within 6 to 10 working days - £9.99
  • Bermuda
  • Standard Delivery within 6 to 10 working days - £14.99
  • BFPO
  • Standard Delivery within 3 to 10 working days - Free
  • Bhutan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Bolivia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Bosnia
  • Next Day Delivery, order before 3pm CET Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Botswana
  • Standard Delivery within 6 to 10 working days - £14.99
  • Bouvet Island
  • Standard Delivery within 6 to 10 working days - £14.99
  • British Indian Ocean Territory
  • Standard Delivery within 6 to 10 working days - £14.99
  • Brunei Darussalam
  • Standard Delivery within 6 to 10 working days - £14.99
  • Bulgaria
  • Next Day Delivery, order before 5pm MSK Monday - Thursday £13.99
  • Standard Delivery within 8 to 10 working days - £11.99
  • Express Delivery within 5 to 7 working days - £24.99
  • Burkina Faso
  • Standard Delivery within 6 to 10 working days - £14.99
  • Burundi
  • Standard Delivery within 6 to 10 working days - £14.99
  • Cambodia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Cameroon
  • Standard Delivery within 6 to 10 working days - FREE
  • Canada
  • Standard Delivery within 6 to 10 working days - £9.99
  • Express Delivery within 3 to 8 working days - £24.99
  • Cayman Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • Chad
  • Standard Delivery within 6 to 10 working days - £14.99
  • Chile
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £35
  • China
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £35.99
  • Christmas Island
  • Standard Delivery within 6 to 10 working days - £14.99
  • Colombia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Comoros
  • Standard Delivery within 6 to 10 working days - £14.99
  • Cook Islands
  • Standard Delivery within 6 to 10 working days - FREE
  • Costa Rica
  • Standard Delivery within 6 to 10 working days - £9.99
  • Croatia
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 3 to 7 working days - £6.99
  • Cyprus
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 5 working days - £14.99
  • Czech Republic
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 5 working days - £9.99
  • Denmark
  • Standard Delivery within 4 to 5 working days - £6.99
  • Djibouti
  • Standard Delivery within 6 to 10 working days - £14.99
  • Dominica
  • Standard Delivery within 6 to 10 working days - £9.99
  • Egypt
  • Standard Delivery within 6 to 10 working days - £14.99
  • Standard Delivery within 5 working days - £24.99
  • El Salvador
  • Standard Delivery within 6 to 10 working days - £9.99
  • Equatorial Guinea
  • Standard Delivery within 6 to 10 working days - £14.99
  • Eritrea
  • Standard Delivery within 6 to 10 working days - £14.99
  • Estonia
  • Next Day Delivery, order before 5pm MSK Monday - Thursday £13.99
  • Standard Delivery within 6 to 8 working days - £6.99
  • Express Delivery within 3 to 6 working days - £14.99
  • Ethiopia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Faroe Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • Fiji
  • Standard Delivery within 6 to 10 working days - £14.99
  • Finland
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 6 to 8 working days - £6.99
  • Express Delivery within 3 to 6 working days - £17.99
  • French Guiana
  • Standard Delivery within 6 to 10 working days - £14.99
  • French Polynesia
  • Standard Delivery within 6 to 10 working days - £14.99
  • French Southern Territories
  • Standard Delivery within 6 to 10 working days - £14.99
  • Gabon
  • Standard Delivery within 6 to 10 working days - £14.99
  • Gambia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Gilbraltar
  • Standard Delivery within 6 to 10 working days - £6.99
  • Greece
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 5 working days - £17.99
  • Greenland
  • Next Day Delivery, order before 2pm GMT Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days - £9.99
  • Grenada
  • Standard Delivery within 6 to 10 working days - £9.99
  • Guadeloupe
  • Standard Delivery within 6 to 10 working days - £9.99
  • Guam
  • Standard Delivery within 6 to 10 working days - £14.99
  • Guatemala
  • Standard Delivery within 6 to 10 working days - £9.99
  • Guernsey
  • Standard Delivery within 5 working days - £3.99
  • Guinea
  • Standard Delivery within 6 to 10 working days - £14.99
  • Guinea-Bissau
  • Standard Delivery within 6 to 10 working days - £14.99
  • Guyana
  • Standard Delivery within 6 to 10 working days - £14.99
  • Haiti
  • Standard Delivery within 6 to 10 working days - £9.99
  • Heard Island and McDonald Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • Honduras
  • Standard Delivery within 6 to 10 working days - £9.99
  • Hong Kong
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 4 to 5 working days - £24.99
  • Hungary
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 7 working days - £6.99
  • Iceland
  • Next Day Delivery, order before 2pm GMT Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days - £9.99
  • India
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £35.99
  • Indonesia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £25
  • Israel
  • Standard Delivery within 6 to 10 working days - £11.99
  • Express Delivery within 5 working days - £35.99
  • Italy
  • Standard Delivery within 7 working days - £6.99
  • Express Delivery within 3 to 5 working days - £11.99
  • Jamaica
  • Standard Delivery within 6 to 10 working days - £14.99
  • Japan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £35
  • Jersey
  • Standard Delivery within 5 working days - £3.99
  • Jordan
  • Standard Delivery within 6 to 10 working days - £11.99
  • Kenya
  • Standard Delivery within 6 to 10 working days - £14.99
  • Kiribati
  • Standard Delivery within 6 to 10 working days - £14.99
  • Kuwait
  • Standard Delivery within 6 to 10 working days - £11.99
  • Express Delivery within 5 working days - £24.99
  • Kyrgyzstan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Lao People's Democratic Republic
  • Standard Delivery within 6 to 10 working days - £14.99
  • Latvia
  • Next Day Delivery, order before 5pm MSK Monday - Thursday £13.99
  • Standard Delivery within 6 to 8 working days - £6.99
  • Express Delivery within 4 to 6 working days - £11.99
  • Lebanon
  • Standard Delivery within 6 to 10 working days - £11.99
  • Lesotho
  • Standard Delivery within 6 to 10 working days - £14.99
  • Liberia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Libya
  • Standard Delivery within 6 to 10 working days - £14.99
  • Liechtenstein
  • Next Day Delivery, order before 3pm CET Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 5 working days - £24.99
  • Lithuania
  • Next Day Delivery, order before 5pm MSK Monday - Thursday £13.99
  • Standard Delivery within 3 to 7 working days - £6.99
  • Luxembourg
  • Next Day Delivery, order before 3pm CET Monday - Thursday £10.99
  • Standard Delivery within 6 working days - £6.99
  • Express Delivery within 4 working days - £11.99
  • Macao
  • Standard Delivery within 6 to 10 working days - £14.99
  • Macedonia
  • Next Day Delivery, order before 3pm CET Monday - Thursday £14.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Madagascar
  • Standard Delivery within 6 to 10 working days - £14.99
  • Malawi
  • Standard Delivery within 6 to 10 working days - £14.99
  • Malaysia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £24.99
  • Maldives
  • Standard Delivery within 6 to 10 working days - £14.99
  • Malta
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 6 working days - £18
  • Marshall Islands
  • Standard Delivery within 6 to 10 working days - £4.99
  • Mauritania
  • Standard Delivery within 6 to 10 working days - £14.99
  • Mauritius
  • Standard Delivery within 6 to 10 working days - £14.99
  • Mexico
  • Standard Delivery within 6 to 10 working days - £9.99
  • Express Delivery within 6 working days - £24.99
  • Micronesia, Federated States of
  • Standard Delivery within 6 to 10 working days - £14.99
  • Moldova
  • Standard Delivery within 6 to 10 working days - £6.99
  • Monaco
  • Standard Delivery within 6 working days - £6.99
  • Mongolia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Montenegro
  • Standard Delivery within 6 to 10 working days - £6.99
  • Montserrat
  • Standard Delivery within 6 to 10 working days - £14.99
  • Morocco
  • Next Day Delivery, order before 2pm GMT Monday - Thursday £13.99
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £24.99
  • Mozambique
  • Standard Delivery within 6 to 10 working days - £14.99
  • Namibia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Nauru
  • Standard Delivery within 6 to 10 working days - £14.99
  • Nepal
  • Standard Delivery within 6 to 10 working days - £4.99
  • New Caledonia
  • Standard Delivery within 6 to 10 working days - £14.99
  • New Zealand
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £35.99
  • Niger
  • Standard Delivery within 6 to 10 working days - £14.99
  • Niue
  • Standard Delivery within 6 to 10 working days - £14.99
  • Norfolk Island
  • Standard Delivery within 6 to 10 working days - £14.99
  • Northern Mariana Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • Norway
  • Next Day Delivery, order before 3pm CET Monday - Thursday £14.99
  • Standard Delivery within 4 to 7 working days - £6.99
  • Oman
  • Standard Delivery within 6 to 10 working days - £11.99
  • Express Delivery within 5 working days - £24.99
  • Papua New Guinea
  • Standard Delivery within 6 to 10 working days - £14.99
  • Paraguay
  • Standard Delivery within 6 to 10 working days - £14.99
  • Peru
  • Standard Delivery within 6 to 10 working days - £14.99
  • Philippines
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £18.99
  • Pitcairn
  • Standard Delivery within 6 to 10 working days - £14.99
  • Poland
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 8 working days - £6.99
  • Portugal
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 8 working days - £6.99
  • Express Delivery within 4 to 6 working days - £11.99
  • Puerto Rico
  • Standard Delivery within 6 to 10 working days - £9.99
  • Qatar
  • Standard Delivery within 6 to 10 working days - £11.99
  • Express Delivery within 6 working days - £24.99
  • Rep. of Congo
  • Standard Delivery within 6 to 10 working days - £14.99
  • Romania
  • Next Day Delivery, order before 5pm MSK Monday - Thursday £13.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 3 to 7 working days - £24.99
  • Russia
  • Standard Delivery within 8 to 10 working days - £14.99
  • Express Delivery within 7 working days - £35
  • Rwanda
  • Standard Delivery within 6 to 10 working days - £14.99
  • Saint Barthlemy
  • Standard Delivery within 6 to 10 working days - £14.99
  • Saint Helena, Ascension and Tristanda Cunha
  • Standard Delivery within 6 to 10 working days - £14.99
  • Saint Kitts and Nevis
  • Standard Delivery within 6 to 10 working days - £9.99
  • Saint Lucia
  • Standard Delivery within 6 to 10 working days - £11.99
  • Saint Martin (Frenchpart)
  • Standard Delivery within 6 to 10 working days - £14.99
  • Saint Pierre and Miquelon
  • Standard Delivery within 6 to 10 working days - £14.99
  • Saint Vincent and the Grenadines
  • Standard Delivery within 6 to 10 working days - £11.99
  • Samoa
  • Standard Delivery within 6 to 10 working days - £14.99
  • San Marino
  • Next Day Delivery, order before 3pm CET Monday - Thursday £16.99
  • Standard Delivery within 3 to 10 working days - £6.99
  • Sao Tome and Principe
  • Standard Delivery within 6 to 10 working days - £14.99
  • Saudi Arabia
  • Standard Delivery within 6 to 10 working days - £11.99
  • Express Delivery within 4 to 6 working days - £24.99
  • Senegal
  • Standard Delivery within 6 to 10 working days - £14.99
  • Serbia
  • Next Day Delivery, order before 3pm CET Monday - Thursday £16.99
  • Standard Delivery within 4 to 6 working days - £6.99
  • Seychelles
  • Standard Delivery within 6 to 10 working days - £14.99
  • Sierra Leone
  • Standard Delivery within 6 to 10 working days - £14.99
  • Singapore
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £24.99
  • Slovakia
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 9 working days - £6.99
  • Express Delivery within 4 to 6 working days - £9.99
  • Slovenia
  • Next Day Delivery, order before 3pm CET Monday - Thursday £13.99
  • Standard Delivery within 9 working days - £6.99
  • Express Delivery within 4 to 6 working days - £9.99
  • Solomon Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • South Korea
  • Standard Delivery within 6 to 8 working days - £14.99
  • Express Delivery within 5 working days - £24.99
  • South Africa
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £20
  • Sri Lanka
  • Standard Delivery within 6 to 10 working days - £14.99
  • Sth Georgia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Sudan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Suriname
  • Standard Delivery within 6 to 10 working days - £14.99
  • Svalbard and Jan Mayen
  • Standard Delivery within 6 to 10 working days - £14.99
  • Sweden
  • Standard Delivery within 8 working days - £6.99
  • Switzerland
  • Next Day Delivery, order before 3pm CET Monday - Thursday £14.99
  • Standard Delivery within 6 to 10 working days - £6.99
  • Express Delivery within 5 working days - £20
  • Taiwan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £24.99
  • Tajikistan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Tanzania, United Republic of
  • Standard Delivery within 6 to 10 working days - £14.99
  • Thailand
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 3 to 6 working days - £24.99
  • Timor-Leste
  • Standard Delivery within 6 to 10 working days - £14.99
  • Togo
  • Standard Delivery within 6 to 10 working days - £14.99
  • Tokelau
  • Standard Delivery within 6 to 10 working days - £14.99
  • Tonga
  • Standard Delivery within 6 to 10 working days - £14.99
  • Trinidad And Tobago
  • Standard Delivery within 6 to 10 working days - £9.99
  • Tunisia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £24.99
  • Turkey
  • Next Day Delivery, order before 5pm MSK Monday - Thursday £16.99
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 5 working days - £24.99
  • Turkmenistan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Turks and Caicos Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • Tuvalu
  • Standard Delivery within 6 to 10 working days - £14.99
  • UAE
  • Standard Delivery within 6 to 10 working days - £11.99
  • Express Delivery within 3 to 6 working days - £24.99
  • Uganda
  • Standard Delivery within 6 to 10 working days - £14.99
  • United States Minor Outlying Islands
  • Standard Delivery within 6 to 10 working days - £11.99
  • Uruguay
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 6 working days - £24.99
  • Uzbekistan
  • Standard Delivery within 6 to 10 working days - £14.99
  • Vanuatu
  • Standard Delivery within 6 to 10 working days - £14.99
  • Vatican City
  • Standard Delivery within 6 to 10 working days - £6.99
  • Vietnam
  • Standard Delivery within 6 to 10 working days - £14.99
  • Express Delivery within 3 to 6 working days - £29.99
  • Virgin Islands
  • Standard Delivery within 6 to 10 working days - £14.99
  • Virgin Islands British
  • Standard Delivery within 6 to 10 working days - £14.99
  • Wallis and Futuna
  • Standard Delivery within 6 to 10 working days - £14.99
  • Western Sahara
  • Standard Delivery within 6 to 10 working days - £14.99
  • Yemen
  • Standard Delivery within 6 to 10 working days - £11.99
  • Zambia
  • Standard Delivery within 6 to 10 working days - £14.99
  • Zimbabwe
  • Standard Delivery within 6 to 10 working days - £14.99

If an item arrives damaged or faulty then please contact our Customer Service team who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

If you have any questions regarding Klarna, please see our full FAQ here

Still need help? Don't worry...We're here to help 24/7

  • Contact Us
  • Tweet us @JDHELPTEAM
  • Call us on: 0161 393 7055

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