We deliver to over 175 countries


Free returns to over 650 UK stores

On all orders*

*Please note – Orders shipped direct from our brand partner must be returned directly to them using the free returns label. Once they’ve received the goods, the brand will then trigger a refund.

All orders can be returned within 14 days of purchase for free to one of our stores, while you can exchange your items within 28 days. You will just need to take your despatch note and the goods you want to return, and the store team will be happy to assist you.

  • If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.
  • If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
  • If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed.
  • Exchanges are not possible
  • Use the free CollectPlus app to track your return - Download the CollectPlus app which allows you to scan your return before dropping it off at your chosen CollectPlus Point. The app gives you a quick access to parcel tracking and you can see when it has arrived back with JD Sports. (can this be a bullet point with a Colletplus header as below)


You can make your own arrangements through any postal carrier but we recommend
you use one who can give you a "Certificate of Posting" as, until the parcel reaches us,
it's your responsibility.

Please return to:
JD Internet Returns
Door 2
Michael Faraday Avenue
OL16 4F

If you've purchased an item directly from our brand partner, you must return directly to them using the free returns label in the order.

A replacement label can be obtained from contacting customer care.



  • Return through your nearest InPost Locker in over 1,100 locations
  • Open 7 days a week 24/7
  • You can print a label from the carrier website by clicking the create return link

Visit to find your nearest locker and print your returns label.



Returns Courier Collection for only £2.50 you can also arrange a courier collection from your home using myHermes. Visit MyHermesto arrange the collection details or print a label.

Once your order has been received by us we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.



Drop off your return at a time and place that suits you with Collect+. Visit for more details.


Return Shipping on us when you pay with PayPal

1. Opt in for \'Return Shipping on Us\' via your PayPal account -

2. Place your order with JD and use PayPal as your payment method.

3. If you decide to return your items, please post your items to:

JD Internet Returns
Door 2
Michael Faraday Avenue
OL16 4FW
Make sure your keep your proof of postage.

4. Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.

5. If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days. Full terms and conditions are available at:


Pay in 3.

Orders paid for by Pay in 3 must be returned to our warehouse. Orders cannot be returned to store.

Once we have received the return an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With full returns, Klarna will refund any payments collected and cancel any future scheduled payments. Please note that the delivery fee is non-refundable.


toyou at ASDA

  • Return through your local toyou store in over 620 Asda stores nationwide
  • Open 7 days a week, early until late
  • No label or printer required! This will be provided to you in store

Gift Cards

£5 - £300

The ultimate gift card is the only gift card you need. Available in over 500 stores across the country, it's the perfect gift.

Buy gift cards

Our Stores

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