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Returns & Refunds

We understand you might need a little more time over the festive period to return items to us. From 4th November you can return your items to us for a refund or exchange in store up until the 6th January as long as they are accompanied by a valid proof of purchase. We are not able to process refunds or exchanges in store between the dates of 26th and 28th of December.

Free returns to Store?

All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Please note – Orders shipped direct from our brand partner must be returned directly to them using the free returns label. Once they’ve received the goods, the brand will then trigger a refund.

  • If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.
  • If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
  • If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed.
  • Use the free CollectPlus app to track your return - Download the CollectPlus app which allows you to scan your return before dropping it off at your chosen CollectPlus Point. The app gives you a quick access to parcel tracking and you can see when it has arrived back with JD Sports.

Returns Courier Collection for only £2.50 you can also arrange a courier collection from your home using myHermes. Visit MyHermes to arrange the collection details.

Once your order has been received by us we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.

By post

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Please return to:

JD Internet Returns

Door 2

Michael Faraday Avenue

Milnrow

Rochdale

OL16 4F

If you've purchased an item directly from our brand partner, you must return directly to them using the free returns label

A replacement label can be obtained from contacting customer care

toyou at ASDA

  • Return through your local toyou store in over 620 Asda stores nationwide
  • Open 7 days a week, early until late
  • No label or printer required! This will be provided to you in store

InPost 24/7 Lockers

  • Return through your nearest InPost Locker in over 1,100 locations
  • Open 7 days a week 24/7
  • You can print a label from the carrier website by clicking the create return link

Exchanges are not possible for brand partner items

You can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

Once we have received your order, we will process your refund or exchange within a few working days. Please check your email inbox as we'll provide you with updates about the status of your return/exchange.

You can request one from customer care

If you require a new returns note, then please contact our Customer Care team. who will be happy to help.

Upon receipt/return of your goods It can take between 3-5 working days for your refund to be returned to your account. If you haven't received your refund after this time, then please contact our Customer Care team. who will be happy to look in to this.

You have wining 14 days of purchase to return something for free to one of our stores.

Please bring with you your despatch note and the goods you want to return. The team will be happy to assist and get your refund/exchange processed as soon as possible.

  • If you've paid using a credit or debit card, a refund/exchange will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.
  • If you've paid using PayPal, Android Pay or Apple Pay, we'll send your order back to our distribution centre, as soon as we’ve received your order we will return the money to your account.

Yes, but please note we won’t refund the price difference if an item has been reduced since it was purchased. Our normal returns policy still applies. Your legal rights are not affected

If an item arrives damaged or faulty then please contact our Customer Care team. who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

Please contact our Customer Care team. who will be happy to assist in getting this issues resolved.

Yes, although we can't process your return at the till point for an immediate refund or exchange. Instead, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.

You have 14 days to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation.

If you've paid by credit or debit card you can pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund.

If you've paid using PayPal or Apple Pay, your local store will send your order back to our distribution centre on your behalf so the transaction can be reversed.

Collect From Store orders delivered to alternative collection point cannot be returned in that store.

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

Please note, orders purchased on the UK site cannot be returned or exchanged to any of our stores outside the UK.

We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.

Hoverboards

WE BELIEVE THAT THE SMART BALANCE WHEEL MAY NOT MEET THE UK STANDARDS AND MAY CAUSE A SERIOUS SAFETY RISK. WE ARE THEREFORE URGING CUSTOMERS NOT TO USE THE PRODUCT AND RETURN IT WITH MAINS PLUG AND CHARGER TO THEIR NEAREST JD STORE WITH PROOF OF PURCHASE AND A FULL REFUND WILL BE GIVEN. WE TAKE THE QUALITY AND SAFETY OF OUR PRODUCTS EXTREMELY SERIOUSLY AND APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE. ANY CUSTOMER QUERIES PLEASE TELEPHONE 0161 393 7055

PRODUCT RECALL NOTICE

We believe that the PINK SODA – HEART ZIP THROUGH HOOD may have a print issue. The print wears off after washing therefore please return any faulty washed garments to store for a full refund. Please note this notice only applies to certain batches produced and only washed garments where this issue is apparent will be refunded. We take the quality of our products extremely seriously and apologise for any inconvenience this may cause.

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PRODUCT RECALL NOTICE

We believe that the PINK SODA – HEART ZIP THROUGH HOOD may have a print issue. The print wears off after washing therefore please return any faulty washed garments to store for a full refund. Please note this notice only applies to certain batches produced and only washed garments where this issue is apparent will be refunded. We take the quality of our products extremely seriously and apologise for any inconvenience this may cause.

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