CUSTOMER SERVICE

Returning Items

Christmas returns

Orders placed from November 1st up to and including 24th December can be returned anytime up to and including the 8th January for a refund or exchange. Please don't return items to store any earlier than 29th December.

Collect+

Collect+ has parcel drop points in over 4,500 local stores, most are open early 'til late, 7 days a week, so you can return items at a time and place that suits you.

Simply visit http://www.collectplus.co.uk/jdsports where you can create a returns label for just £2.99. You will receive proof of postage, online tracking and compensation cover up to £50.

Can I return my order?

 If you've paid by credit or debit card just pop down to one of our JD Sports stores Nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Unfortunately, we can’t take orders paid by PayPal back in store. This includes all orders placed on our Mobile site.

Don't know where your nearest JD Sports is? Check our Store Finder.

I can't get to a store?

Not a problem. Fill in the returns form on your despatch note and post the goods to the following address.

JD Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FW

How should I send it?

We recommend you post any returns to us using a carrier who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Do I have to pay to return?

We're sorry but we don't offer a free returns service.

We will however exchange any unwanted returns and re-send them without any further charge.

How long can I keep my order before returning?

Return your unwanted goods back to the address above within 14 days of purchase for a refund. For exchanges please return within 28 days.

How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

And when will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back.

If you've paid via Paypal, you will not be able to return items to JD Sports stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.

You can see our full returns and cancellation policies in the sites Terms Conditions

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