Our carrier delivers between 7.30am and 10pm, and in some cases a signature may be required.
If you are not around, the carrier will try your neighbours, or (if a signature is not required) will try to find a safe, dry place to leave your parcel.
Alternatively they'll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.
Please note deliveries outside of the UK can take anything up to 10 working days and sometimes longer. Check with your local postal service to check if any attempt has been made at delivery as you may have been out when they called.
Place your order online by selecting the 'Click & Collect' option at checkout.
Choose the store you wish your order to be delivered to by searching for your town or by a post code.
Once you have chosen your collection store, you will be given the option to enter who will collect your order. Here you can either enter your details or you can nominate someone to collect the order for you.
We will send you an email and SMS message informing you that your order is ready for collection.
What do I need to bring to collect my order from store?
Please bring the following items with you:
Proof of purchase
- a copy of your confirmation email or your sales receipt, or text message.
Your payment card
- for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport of driving licence only).
3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
How long are orders kept in store for collection?
Your order will be held for 14 days. We will send you a reminder by email after 7 days. If you haven’t collected your order after 14 days it will be sent to our Returns Department and you will be refunded.
Which stores offer Collect from Store delivery?
The majority of our stores offer Collect from Store delivery.
We are not able to offer Collect from Store delivery to stores within Airports and stores outside of the UK.
What time can I collect my order from store?
You can collect your order any time during store opening hours. To view the store opening hours for the store you are collecting from visit our Store Finder.
I am unable to collect my order from store. Can someone else collect it for me?
Unfortuanely for security reasons, once your order is in the store and ready for collection only you can collect the order.
You can nominate someone else to collect your order but this is only available when placing your order.
Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £6.99 - the price varies by country and this can be found when selecting the delivery country in the drop down in the delivery section.
We deliver to 197 countries.
Who will deliver the parcel?
Deliveries will be shipped via DPD or Royal Mail depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
How long will it take?
Delivery will take 4 to 10 working days after despatch a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up.
This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.
Can I track my delivery?
Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
Will the recipient have to pay duty on the order?
Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.
Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.
To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.
All our UK Home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.
Click & Collect orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.
If you have requested a Click & Collect delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within a few working days.
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